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Enabling customer-oriented growth, improving efficiency and talent attraction

September 2017

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ProjectEnabling customer-oriented growth, improving efficiency and talent attraction

Our client

Company RWE Retail
Employees 16,000
Revenue $3.1bn
ProjectEnabling customer-oriented growth, improving efficiency and talent attraction

Our client

Company RWE Retail
Employees 16,000
Revenue $3.1bn

innogy Consulting’s impact:

  • We defined a new strategy for the company to achieve revenue growth while reducing costs
  • The results of the new strategy were major measurable improvements regarding the customer centricity, operational efficiency and talent attraction

Background and challenge:

  • Facing shrinking margins and new customer preferences, our client needed to update and implement its strategic vision effectively
  • As an international company, it was especially critical to align the different country organizations to realize the full benefits

Our approach:

  • Following a series of agile workshops, a development phase with strong project management resulted in the creation of the overall strategy, vision and ambition
  • We backed up the strategy with ample measures to ensure it was fully implementable

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