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Mobile workforce management – creating a modern IT solution for mobile technicians

September 2017

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ProjectMobile workforce management

Our client

Company Westnetz
Employees 5,000
Revenue $6bn
ProjectMobile workforce management

Our client

Company Westnetz
Employees 5,000
Revenue $6bn

innogy Consulting’s impact:

  • We provided the client with a mobile IT solution for its 1,300 technicians, based on a modular application structure
  • The daily work of technicians was highly simplified by the new operating system tailored to their needs. A new 2-device strategy (tablet and smartphone) enables a consistent mobile IT infrastructure and experience

Background and challenge:

  • Different applications and operating systems made local technician work complicated, slow and inefficient

Our approach:

  • We analysed the needs of client’s technicians using agile methods and evaluated best practices
  • We developed a project plan and prepared the organizational set-up for the implementation phase

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